Application management and continuous improvement
Keep your applications and agents reliable after go-live, and keep improving them.
How an AMS transition begins
How taking over application support starts: the estate, the responsibilities, and the service baseline before operations begin. Video, 0:54
Transcript
- Moving application support starts with understanding what you are taking on.
- Inventory the applications, integrations, customizations, and critical dependencies.
- Transfer knowledge, identify gaps, and agree scope, responsibilities, support hours, and severity definitions.
- Establish the starting service baseline before ongoing operations begin. Discovery does not change production.
- Once service is running, incidents, release checks, and recurring issues inform an improvement backlog the owner prioritizes.
- The transition should leave people clear on what is covered, who decides, and what happens next.
- Let us discuss your application estate.
- [End card] Know the estate. Discuss your AMS transition. qxorbit.ai/contact
- Scope depends on estate coverage, service hours, severities and escalation.
The situation
Support backlog and repeated incidents consume the capacity we need to improve anything.
What we do
Application management takes on a scoped share of support for your existing applications and agents, runs it to agreed service definitions, and turns what we learn into an improvement backlog. Service hours, severity definitions, response targets, and responsibilities are agreed per engagement.
Scoped functional and technical support for the applications you already run, not only what QxOrbit built: incident triage, root-cause analysis, configuration changes, minor enhancements, release impact assessment, regression testing, integration monitoring, documentation, and knowledge transfer. Plus agent operations: evaluation regression, failed-tool analysis, knowledge refresh, prompt and configuration change control, cost and latency monitoring, escalation, and safe fallback.
How a transition runs
- Discover estate
- Agree scope
- Transfer knowledge
- Baseline service
- Operate
- Improve
Service hours, severity definitions, response targets, staffing, modules, and vendor-escalation responsibilities are agreed per engagement. We do not publish standard SLAs.